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Playout FAQ

All information about StriveCDN Playout!

General Questions

What payment methods do you support?

You can pay with credit card or PayPal.

Do you provide camera crews or streaming equipment?

No, we only offer CDN services.

I'm using OBS and want to stream. What do I need?

You can start using StriveCDN Playout right now!

How do I create a new channel?

Check out our Platform Documentation.

Is it possible to customize my subscription?

Yes, it is. You can get AddOns to your subscription via personal request. These will be automated in the near future. Until then please contact us with your needs. You can see our customization pricing here.

Features

Do you offer restreaming from an existing HLS or MPEG-DASH stream?

Yes, we do. Just contact us via support ticket and we will set you up. You can provide us directly with your playlist URL and you will get a running (test)stream at StriveCDN Playout.

I need DRM, is it possible to integrate DRM into StriveCDN Playout channels?

We can provide you with DRM capabilities.

Do you offer restreaming to social media?

Yes, but it is not fully automated yet. We can only offer this for Pro and Enterprise customers.

I need MPEG-DASH output, is that possible?

Yes, it is. Please contact us via support ticket or email and we will configure your channels accordingly.

I need more reporting insights.

We can provide you with more insights via personal contact. Our reporting will be up and running in the near future and give you automated deep-insight reports on your channel's performance.

I have recorded video files I want to stream. Is this possible?

Yes, it is possible. It's just not yet fully automated, but it will be in the near future. For now please contact us with information about the video files you want to stream. We will set everything up for you so you can just start streaming your videos.

What do I need to do to record a stream?

Our StriveCDN playout service offers the possibility to record streams. Go to your channel page, click on the channel that you want to record. You can find the record function at the bottom right of the menu. The recording of the stream can also be activated via API.

Do you offer CDN services without transcoding?

Yes, we do. Our StriveCDN Playout Starter plan does not include transcoding. If you have a paid plan and want a channel that is not transcoded please contact us.

Does Playout offer ultra-low latency streaming?

Unfortunately no, only normal HLS and MPEG-DASH streaming.

Technical Details

My channel is still on deploying after a successful creation. What can I do?

Deploying a channel can take up to two minutes. If your channel is not up and running after about five minutes please contact us.

I can not see my stream in a running channel.

After a channel got successfully deployed everything should work fine in the next few minutes. The DNS names for a new channel have to get propagated throughout the world for the viewers being able to see that stream. This depends on various service providers and we can not speed that process up. If your viewers cannot see your stream 10 minutes after your channel got deployed please contact us.

Whats the latency between a stream's input and the distributed CDN stream?

Our StriveCDN Playout channels have a delay of 3 to 5 seconds. We do not offer ultra-low latency streaming for now.

Our highest transcoded bit rate is 3.5mbps, this is also the rate you should at least provide. If you need any higher bit rate transcoded please get in touch with us.

What qualities does your transcoding service include?

Currently, we are transcoding to SD, HD ready and full HD. If you need anything else please contact us.